Our guiding idea is to ensure a trouble-free flow of all the work and activities at our resorts within one system. We have divided all our activities into different processes and we no longer talk about departments and heads of departments, but about processes and process owners. In simple terms, we consider all our activities from their starting point until their contact with our guests, as a whole.
We strongly believe that this system worked out by all of us will represent a difference to the common holiday resort concepts...
As LykiaGroup, Our Quality Policy is,
- To be aware of staff and guest expectations.
- To create respectful relations with 3rd parties
- To contribute effectively to the environmental necessities.
- To be respectful to laws and human ethics.
- To care of health and safety conditions in all situations.
- To create a joyful and harmonic atmosphere between staff and guests.
Our goal is to continuously improve. There is no simply ‘the best’ for us but "always a better way'.
One has to feel the pride of doing the best of his / her knowledge and abilities at all times. Our highest value is the satisfaction of the staff, guests and the third parties.
The Quality Management System of LykiaWorld Ölüdeniz was assessed and certified by SGS as meeting the requirements of "ISO 9001:2000" in October, 2005. The scope of our ISO 9001:2000 certificate is "Management, Marketing and Operations of Hotel and Holiday Resort".
The Food Safety System of LykiaWorld Ölüdeniz was assessed and certified by SGS S&SC EESV according to the standard "Requirements for a HACCP based Food Safety System" in November, 2005. The ISO 22000 Food Safety System Certification was completed in 2008. The scope of our ISO 22000 certificate is defined as "Production of the product groups, starting from raw material purchasing up to serving in a hotel and a holiday village with different restaurant concepts and cuisines: Special Restaurants, Open Buffet Restaurants, Children Restaurants and Bars.”
The Quality Management System of LykiaLodge Kapadokya was assessed and certified by SGS as meeting the requirements of "ISO 9001:2000" in June, 2006. The scope of the ISO 9001:2000 certificate is defined as "Hotel Activities".
Structuring of the certification process of the Quality Management System and Food Safety System of LykiaWorld & LinksGolf Antalya is currently underway.